RETURN & REFUND POLICY
Last updated: April 11, 2022
Thank you for shopping at Silverback Socks.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Silverback Socks, LLC.
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Goods refer to the socks offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to Silverback Socks, accessible from https://www.silverbacksocks.com
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Cancellation Policy
Any order can be cancelled before the items have shipped. If you wish to cancel an order, please contact us by email: support@silverbacksocks.com
or by visiting this page on our website: https://www.silverbacksocks.com/contact-us
Orders can only be cancelled by the purchaser and must include the order number you wish to cancel.
Orders that have been shipped are ineligible for cancellation and the Returns Policy becomes applicable (see below).
Orders that are cancelled will be refunded via the same payment method within five business days of cancelling the order.
Conditions for Returns
Please inspect your order when it is received. Please notify us of any discrepancies within 72 hours of receipt by email: support@silverbacksocks.com
or by visiting this page on our website: https://www.silverbacksocks.com/contact-us
In order for the Goods to be eligible for a return, please make sure that:
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The Goods were purchased in the last 30 days
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The Goods were not used or damaged
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You have the receipt or proof of purchase
The following Goods cannot be returned:
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The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
6400 Boynton Beach Blvd #740504 Boynton Beach, FL 33437
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@silverbacksocks.com
By visiting this page on our website: https://www.silverbacksocks.com/contact-us